A plan to help pastors in crisis

By Tobin Perry
Oct 27, 2014

Southern Baptist pastors struggling through personal or professional crisis now have a confidential place to turn, thanks to a new partnership between the North American Mission Board (NAMB) and Focus on the Family

The care line launched Oct. 1 dedicated exclusively to Southern Baptist pastors, chaplains and missionaries by calling 844-PASTOR1. Calls are answered by Focus on the Family’s Family Help Center and remain completely confidential. No information about the calls—including the name of the pastor or the church or the nature of the call—will be provided to NAMB.

“The North American Mission Board cares for pastors, and we want to be a part of the compassion of Christ for them and their families,” said Michael Lewis (@pastor4pastors), NAMB’s executive director of pastoral care and development. 

Lewis says the phone line is another way NAMB is attempting to resource and support pastors—along with marital and family help, providing pastor appreciation resources and initiating Pastors-in-Covenant groups, among other efforts.

NAMB partnered with Focus on the Family in part because the ministry has more than two decades of experience hosting a pastors in crisis care line. Focus began the pastor care line ministry in 1992 under the leadership of H.B. London. 

“Focus on the Family recognizes the sacrifices and hard work of Southern Baptist pastors,” said Jim Daly (@dalyfocus), president of Focus on the Family. “Many of them give up their own time to be there for their flock—giving up holidays to visit with sick people at the hospital, counseling couples through the tough times in their marriages and helping their congregants pray through milestone decisions.

“This commitment not only takes time, but it also takes its toll on pastors—physically, emotionally and spiritually. Because they have always been there for others, it’s our privilege to be there for them. Our licensed counselors are eager to provide an ear and biblically-based counsel that will help and give hope,” said Daly.

Dr. Jared Pingleton, director of the counseling team for Focus on the Family, says pastors call the care line for a variety of personal and professional reasons, such as family problems, emotional issues and leadership crises—any issue for which a pastor needs safe, biblically-informed counsel. 

The phone line is available weekdays between 8 a.m. and 10 p.m. Eastern Time. The agent answering the call will listen to and pray for the pastor. If there is a further need, the agent will refer the call to a counseling team. A chaplain or a counselor will return the pastor’s call within 24 to 48 hours for an initial consultation. Because of the NAMB-sponsored prayer line, SBC pastors will get a priority in this process. Crisis calls—if a pastor mentions imminent danger of harm to himself or others—will immediately get routed to the counseling team. 

Pingleton noted that at times pastors call the care line for counsel about how to deal with tough mental health problems that go beyond their training and have arisen in their congregation.

“Research shows that the average person goes to their pastor first—even before a medical professional at times,” Pingleton said. “They’re the first line of defense, and they’re not trained well for that typically. It can be overwhelming. We want to come along side of them, support them, encourage them, educate and equip them—anything we can do to consult with them, to give them tips, tools and techniques about how they can minister more effectively in their role. They don’t have to feel like they are out on their own and over their head. We can give them clear and concise consultation that will be of immediate help.”

Pingleton reiterated Focus on the Family’s deeply held commitment to confidentiality. He notes the only instances for which they would breach the confidentiality of a counseling session would be the two cases when counselors are legally mandated to do so—if they receive information on the abuse or neglect of a child, disabled person or elderly person or if the caller presents an immediate danger to themselves or others. 

Lewis, who spent more than two decades as a pastor before coming to NAMB in 2013, noted that often pastors spend much of their energy serving and supporting others through personal crises, but they often have little left to care for themselves. 

“This care line will provide sound counsel for pastors,” Lewis said. “My encouragement to pastors is to allow this care line to be a source of God’s grace and comfort to find support through major difficulties.”

For a short video introduction to the pastoral care line, click here. For additional NAMB resources to help pastors, visit sendnetwork.com/pastor-for-pastors.

This article was originally published by NAMB.

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